Terms and Conditions

These terms and conditions, may be amended from time to time, apply to all our services directly or indirectly (through partners) made available online, through any mobile device, by email or by telephone. By accessing, browsing and using our website or any of our applications through whatever platform (hereafter collectively referred to as the “website”) and/or by requesting and/or completing a reservation, you acknowledge and agree to have read, understood and agreed to the terms and conditions set out below (including the privacy statement).

These pages, the content and infrastructure of these pages, and the online reservations services provided on these pages and through the website (the “Rent a Car Low Cost”, “rentacarlowcost.pt”, “us”, “we” or “our”) are provided for you subjected to the terms and conditions set out below.


1. Scope of our Service

Through the website, we (Rent a Car Low Cost and our partners) provide an online platform through which all types of temporary services providers, included transportations (“Cars” and “Cruises”), Tourism Services (“Tours” and “Activities”), can advertise their services for reservation, and through which visitors to the website can make such reservations. By making a reservation through Rent a Car Low Cost, you enter into a direct (legally binding) contractual relationship with the services provider at which you book. From the point at which you request or make your reservation, we act solely as an intermediary between you and the provider, transmitting the details of your reservation request to the relevant services provider and sending you a confirmation email for and on behalf of the services provider.

When rendering reservation on Rent a Car Low Cost, the information that we disclose is based on the information provided to us by services providers (Cars, Tours, Activities). Although we will use reasonable skill and care in performing our services we will not verify if, and cannot guarantee that, all information is accurate, complete or correct, nor can we be held responsible for any errors (including manifest and typographical errors), any interruptions (whether due to any (temporary and/or partial) breakdown, repair, upgrade or maintenance of our website or otherwise), inaccurate, misleading or untrue information or non-delivery of information. Each provider remains responsible at all times for the accuracy, completeness and correctness of the (descriptive) information (including the rates and availability) of their offers. Our website does not constitute and should not be regarded as a recommendation or endorsement of the quality, service level, qualification or (star) rating of any service made available.

Our services are made available for personal and non-commercial use only. Therefore, you are not allowed to re-sell, deep-link, use, copy, monitor (e.g. spider, scrape), display, download or reproduce any content or information, software, products or services available on our website for any commercial or competitive activity or purpose.


2. Prices and Best Price Guarantee

The prices on our site are highly competitive. All prices on the Rent a Car Low Cost website are per day and are displayed including VAT tax and all other taxes (subject to change of such taxes), unless stated differently on our website or in the confirmation email.

Sometimes cheaper rates are available on our website for a specific service provider, however, these rates made by  providers may carry special restrictions and conditions, for example in respect to cancellation and refund. Please check the rate details thoroughly for any such conditions prior to making your reservation.

We want you to pay the lowest price possible for your car. Should you find your accommodation, with the same reservation conditions, at a lower rate on the Internet after you have made a reservation through us, we will try to match the difference between our rate and the lower rate under the terms and conditions of the Best Price Guarantee.

Obvious errors and mistakes (including misprints) are not binding.

All special offers and promotions are marked as such.


3. Privacy and Cookies

Rent a ar Low Cost respects your privacy. Please take a look at our privacy and cookies policy for further information.


4. Free of Charge

Our service is free of charge because, unlike many other parties, we will not charge you for our service or add any additional (reservation) fees for your car rental.


5. Payments

We do not request any payments from you. Your car rental request will be sent to the rent a car companies wich we work with so that they can you their best offers and you can decide where to book your car. All the payments will be done by you directly to the rent a car company you have selected.


6. Cancellation

To cancel your reservation, you shall contact directly with the rent a car company with which you made your reservation. Rent a Car Low Cost does not have access to details of your booking, or the conditions thereof.

We strongly recommend that you contact with the rent a car company which you made the reservation to be knowledge of the conditions and reservations of their cancellation policy.

Rent a Car Low Cost will not be an intermediate in cancellation proceedings or alteration of any requests or bookings and reservations made on our website, or directly by phone or email.


7. Further Correspondence

By completing a booking, you agree to receive (i) an email which we may send you shortly prior to your arrival date, giving you information on your destination and providing you with certain information and offers (including third party offers to the extent that you have actively opted in for this information) relevant to your reservation and destination, and (ii) an email which we may send to you promptly after your stay inviting you to complete our guest review form. Please see our privacy and cookies policy for more information about how we may contact you.


8. Ranking and Guest Reviews

The default setting of the ranking on our website is “Recommended” (or any similar wording) (the “Default Ranking”). For your convenience, we also offer other ways to rank the provider. Please note that the Default Ranking is created through a fully automated ranking system (algorithm) and is based on multiple criteria.

The completed guest review may be (a) uploaded onto the relevant property’s information page on our website for the sole purpose of informing (future) customers of your opinion of the service (level) and quality of the service, and (b) (wholly or partly) used on our website or such social media platforms, newsletters, special promotions, apps or other channels owned, hosted, used or controlled by Rent a Car Low Cost. We reserve the right to adjust, refuse or remove reviews at our sole discretion. The guest review form should be regarded as a survey and does not include any (further commercial) offers, invitations or incentives whatsoever.


9. Disclaimer

Subject to the limitations set out in these terms and conditions and to the extent permitted by law, neither we nor any of our officers, directors, employees, representatives, subsidiaries, affiliated companies, distributors, affiliate (distribution) partners, licensees, agents or others involved in creating, sponsoring, promoting, or otherwise making available the site and its contents shall be liable for (i) any punitive, special, indirect or consequential loss or damages, any loss of production, loss of profit, loss of revenue, loss of contract, loss of or damage to goodwill or reputation, loss of claim, (ii) any inaccuracy relating to the (descriptive) information (including rates, availability and ratings) of the accommodation as made available on our website, (iii) the services rendered or the products offered by the provider or other business partners, (iv) any (direct, indirect, consequential or punitive) damages, losses or costs suffered, incurred or paid by you, pursuant to, arising out of or in connection with the use, inability to use or delay of our website, or (v) any (personal) injury, death, property damage, or other (direct, indirect, special, consequential or punitive) damages, losses or costs suffered, incurred or paid by you, whether due to (legal) acts, errors, breaches, (gross) negligence, willful misconduct, omissions, non-performance, misrepresentations, tort or strict liability by or (wholly or partly) attributable to the services or any of our other business partners (including any of their employees, directors, officers, agents, representatives or affiliated companies) whose products or service are (directly or indirectly) made available, offered or promoted on or through the website, including any (partial) cancellation, overbooking, strike, force majeure or any other event beyond our control.

Rent a Car Low Cost is not liable or responsible for the remittance, collection, withholding or payment of the relevant taxes due on the service price to the relevant tax authorities.


10. Intellectual property rights

Unless stated otherwise, the software required for our services or available on or used by our website and the intellectual property rights (including the copyrights) of the contents and information of and material on our website are owned by Rent a Car Low Cost, its suppliers or providers.

Rent a Car Low Cost exclusively retains ownership of all rights, title and interest in and to (all intellectual property rights of) (the look and feel (including infrastructure) of) the website on which the service is made available (including the guest reviews and translated content) and you are not entitled to copy, scrape, (hyper-/deep)link to, publish, promote, market, integrate, utilize, combine or otherwise use the content (including any translations thereof and the guest reviews) or our brand without our express written permission. To the extent that you would (wholly or partly) use or combine our (translated) content (including guest reviews) or would otherwise own any intellectual property rights in the website or any (translated) content or guest reviews, you hereby assign, transfer and set over all such intellectual property rights to Rent a Car Low Cost. Any unlawful use or any of the aforementioned actions or behaviour will constitute a material infringement of our intellectual property rights (including copyright and database right).


11. Miscellaneous

To the extent permitted by law, these terms and conditions and the provision of our services shall be governed by and construed in accordance with law and any dispute arising out of these general terms and conditions and our services shall exclusively be submitted to the competent courts in our country.

The English version of these terms and conditions may have been translated into other languages. The translated version is a courtesy and you cannot derive any rights from the translated version. In the event of a dispute about the contents or interpretation of these terms and conditions or inconsistency or discrepancy between the English version and any other language version of these terms and conditions, the English language version to the extent permitted by law shall apply, prevail and be conclusive. The  English version is available on our website (by selecting English language) or shall be sent to you upon your written request.

If any provision of these terms and conditions is or becomes invalid, unenforceable or non-binding, you shall remain bound by all other provisions hereof. In such event, such invalid provision shall nonetheless be enforced to the fullest extent permitted by applicable law, and you will at least agree to accept a similar effect as the invalid, unenforceable or non-binding provision, given the contents and purpose of these terms and conditions.


12. About Rent a Car Low Cost and the support companies

The online rebt a car reservation service is rendered by Rent a Car Low Cost, which belonged to a private liability company, incorporated under laws and having its online offices in Lisbon, Portugal.

Rent a Car Low Cost is supported by various affiliated group companies (the “support companies”) throughout the Portuguese territory. The support companies only provide an internal supporting role to and for the benefit of Rent a ar Low Cost. Certain designated support companies render limited customer care support services (only by telephone). The support companies do not have any control, manage, maintain or host the website. The support companies do not have any power or authority to render the service, to represent Rent a Car Low Cost or to enter into any contract in the name of, for or on behalf of Rent a Car Low Cost.

Rental Car Low Cost reserves the right in its sole discretion to amend this Terms & Conditions Statement at any time and you should regularly check this page for any amendments.


Last updated, August 2016